PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Brisbane Mind & Body Clinic via the website located at www.brisbanemindbodyclinic.com.au.

• • What is “personal information”?

1. 1. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual who is reasonably identifiable:
      1. 1. Whether the information or opinion is true or not; and
      1. 1. Whether the information or opinion is recorded in a material form or not.

1. 1. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

• • What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information we collect and hold about you may include your name. Phone number and email address.

• • How we collect your personal information

1. 1. We may collect personal information from you whenever you input such information into the website.

1. 1. We also collect cookies from your computer which enables us to tell when you use the website and also to help us customise your website experience. As a general rule, however, it is not possible to identify you personally from your cookies.

• • Purpose of collection

1. 1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

1. 1. We customarily disclose personal information to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

1. 1. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you and if it is material of a type that you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

• • Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

• • Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by a representative and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

• • Overseas transfer

Your personal information will not be disclosed to recipients outside of Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

• • GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly, the GDPR does not apply.

• • How to contact us about privacy

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us: christophe@brisbanemindbodyclinic.com.au.

Cookies, online bookings and third-party services

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how the site is used, and support our marketing. You can control or delete cookies through your browser settings, though disabling them may affect some features, including online booking.

Online bookings. We use Cliniko to provide online appointment booking. When you make a booking, Cliniko and its booking pages may set cookies necessary for the booking process and associated analytics. See Cliniko’s privacy policy at cliniko.com/privacy.

Payments. Online payments and deposits are processed securely by Stripe, which may set cookies to process payments and help prevent fraud. See stripe.com/privacy.

Analytics and advertising. We use Google Analytics and Google Tag Manager to understand how our website is used, and Google Ads (and, where applicable, the Meta/Facebook Pixel) to measure and improve our advertising. These services set cookies that may be used to recognise your device and track activity across websites for analytics and advertising purposes. See policies.google.com/privacy and, for Meta, facebook.com/policy.

By continuing to use our website and online booking, you consent to the use of these cookies. If you have any questions about how we use cookies or your personal information, please contact us.